Returns & Exchanges
At Glass Slipper Formals, we want you to feel enchanting in your purchase; however, due to the delicate nature of formal wear, we offer a 14-day return window for store credit or exchange on all eligible items. All garments must be returned in their original, unworn condition with all designer tags securely attached.
Initiate Your Request
Visit our online returns portal within 14 days of delivery to enter your order number and email address to start the authorization process.
Prepare Your Package
Carefully fold your gown in its original packaging and include the printed return authorization slip to ensure your credit is processed accurately.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Quality Inspection & Credit
Once our team inspects the garment for any signs of wear or damage, we will issue your store credit or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing